Shipping policy
Fast Local Shipping, Worldwide Coverage
PIXOLOGY is an Australian brand with local warehouses in 4 regions. Your order ships from the nearest warehouse for the fastest possible delivery — no customs, no delays.
Warehouses: Australia (HQ) · United States · Europe · Asia
Smart Warehouse Matching
We automatically route your order from the closest warehouse to your shipping address. This means faster delivery, lower shipping costs, and zero customs fees — wherever you are.
WHY SHIP WITH PIXOLOGY
AUSTRALIAN BRAND — Designed and headquartered in Australia. Our main warehouse ships locally across Australia.
FAST DISPATCH — Orders are dispatched within 1 business day from the nearest warehouse to you.
TRACKED DELIVERY — Every order includes tracking so you can follow your package door-to-door.
NO CUSTOMS FEES — Since we ship locally from regional warehouses, there are no import duties or customs delays.
Our Global Warehouse Network
- Australia (HQ & main warehouse) — Ships to: Australia, New Zealand, Pacific Islands
- United States (West Coast distribution) — Ships to: USA, Canada, Mexico
- Europe (Central EU distribution hub) — Ships to: EU, UK, Scandinavia, Eastern Europe
- Asia (Asian distribution center) — Ships to: Japan, South Korea, Southeast Asia, China
SHIPPING RATES
| Service | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-10 business days | Calculated at checkout |
| Express Shipping | 2-5 business days | Calculated at checkout |
| Free Shipping | 5-10 business days | On orders over $75 |
REGIONAL DELIVERY TIMES
| Region | Countries | Delivery Time | Ships From |
|---|---|---|---|
| AUSTRALIA | Australia | 3-7 business days | AU Warehouse |
| NEW ZEALAND | New Zealand | 5-9 business days | AU Warehouse |
| UNITED STATES | USA, Canada, Mexico | 5-8 business days | US Warehouse |
| EUROPE | EU, UK, Scandinavia | 5-10 business days | EU Warehouse |
| ASIA | Japan, Korea, SE Asia, China | 4-7 business days | Asia Warehouse |
| OTHER REGIONS | All other countries | 10-15 business days | Nearest warehouse |
Don't see your country? Contact us for custom shipping quotes.
ORDER PROCESSING
All orders are processed and dispatched within 1 business day. Weekend orders begin processing the next business day. You'll receive a shipping confirmation email with tracking details once your order is on its way.
FREQUENTLY ASKED QUESTIONS
Where do you ship from? — PIXOLOGY is an Australian brand with our main warehouse in Australia. We also operate warehouses in the United States, Europe, and Asia. Your order is automatically shipped from the warehouse closest to your delivery address for the fastest possible delivery.
How long will my order take to arrive? — Standard shipping takes 5-10 business days. Express shipping takes 2-5 business days. All orders are dispatched within 1 business day from the nearest warehouse to you.
Will I be charged customs or import duties? — No! Since we ship from regional warehouses, your order never crosses international borders. There are no customs fees, import duties, or unexpected charges at delivery.
Can I track my order? — Yes! Once your order is dispatched, you will receive a tracking link via email so you can follow your package every step of the way.
How does warehouse matching work? — When you enter your shipping address at checkout, our system automatically selects the warehouse closest to you. This happens behind the scenes — you don't need to do anything. The result is faster delivery and no international shipping fees.
What if my order arrives damaged? — Contact us at pixology.au@gmail.com
with your order number and photos of the damage. We will arrange a replacement or refund right away.