Overview

PIXOLOGY operates this store and website to provide you with a curated shopping experience. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our store.

We are committed to protecting your privacy. By using our Services, you acknowledge that you have read and understand this Privacy Policy.

Information We Collect

We collect the following types of information:

• Contact details: Name, shipping address, billing address, phone number, and email address
• Payment information: Credit card numbers, payment details, and transaction history (processed securely through our payment partners)
• Account information: Username, password, preferences, and settings if you create an account
• Device information: IP address, browser type, device type, and operating system
• Usage information: Pages visited, products viewed, and interactions with our website

How We Use Your Information

• Order fulfillment: Process and ship your orders, send tracking information
• Customer service: Respond to inquiries, handle returns and exchanges
• Communication: Send order confirmations, shipping updates, and service notices
• Marketing: Send promotional emails (only if you opt-in)
• Security: Detect and prevent fraud, protect your account
• Improvement: Analyze usage patterns to improve our website and products

How We Share Your Information

We may share your personal information with:

• Shopify: Our store platform provider, for hosting and processing transactions
• Payment processors: To process your payments securely
• Shipping carriers: To deliver your orders
• Service providers: IT management, analytics, and customer support
• Legal requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

Cookies & Tracking

We use cookies and similar technologies to:

• Remember your shopping cart items
• Keep you logged in to your account
• Analyze website traffic and usage
• Personalize your shopping experience

You can control cookies through your browser settings. Disabling cookies may affect some website features.

Your Rights

Depending on where you live, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out: Opt-out of marketing communications at any time
• Data portability: Request your data in a portable format

To exercise any of these rights, please contact us at support@pixology.com.au.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Our store uses industry-standard encryption (SSL) for all transactions. However, no method of transmission over the Internet is 100% secure.

Relationship with Shopify

Our store is powered by Shopify, which collects and processes personal information about your access to and use of our Services. Information you submit will be transmitted to Shopify and may be stored outside your country of residence. For more details, visit Shopify's Privacy Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

Contact Us

Questions about this Privacy Policy?

Email: support@pixology.com.au

Response Time: Within 48 hours