Privacy Policy

Last updated: 4 August 2026

This policy explains how Pixology handles personal information when you visit our store, contact us, create an account, subscribe to updates or place an order. Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply, we handle personal information consistently with those requirements.

Who we are and how to contact us

Pixology operates this online store. For a privacy question, access or correction request, or complaint, use the Contact page and include enough information for us to identify and respond to the request.

Information we collect

Depending on how you use the store, we may collect:

  • name, email address, phone number, delivery and billing address;
  • order details, selected products, transaction status and refund or support history;
  • account details and preferences if you create an account;
  • messages, reviews, form submissions and marketing preferences;
  • device, browser, IP address, cookie identifiers and information about how the website is used; and
  • fraud-prevention and security information supplied by Shopify, payment providers or other service providers.

Payment providers process card or payment credentials. Pixology does not receive your full card number.

How information is collected

We collect information directly from you when you complete a form, create an account, subscribe, contact us or place an order. Some technical and transaction information is collected automatically through Shopify, cookies and service providers. We may also receive information from payment, delivery, fraud-prevention and customer-support providers where needed to operate the store.

Why we use information

We use personal information to:

  • provide the website, account and shopping-cart functions;
  • process payment, fulfil and deliver orders, and provide order updates;
  • answer questions and manage returns, faults, disputes and refunds;
  • protect the store, customers and transactions from fraud, misuse and security threats;
  • maintain records and comply with legal, tax and accounting obligations;
  • understand and improve website performance, products and customer experience; and
  • send marketing only where permitted and according to your choices.

Who receives information

We disclose only the information reasonably needed for the relevant purpose. Recipients may include Shopify, payment processors, delivery carriers, cloud and IT providers, analytics or customer-support providers, professional advisers, and government or regulatory bodies where disclosure is authorised or required by law.

Overseas processing

Shopify and other service providers may store or process information outside Australia. Provider locations can change and may depend on the service used and the customer’s location. We take reasonable steps appropriate to our role when selecting and using providers. See Shopify’s Privacy Policy for information about Shopify’s processing.

Cookies and analytics

Shopify and the store use cookies and similar technologies for essential functions such as the cart, checkout, security and account access. Optional analytics or marketing technologies may also be used where enabled and permitted. Browser controls can block or delete cookies, but essential store features may then stop working.

Marketing choices

If you subscribe to marketing, you can unsubscribe using the link in a marketing message. Service messages about an order, account, security or policy are not marketing and may still be sent where necessary.

Pixel-art designer

The embedded designer is intended to process uploaded images in the browser. Do not upload sensitive or confidential images, and only use images you have permission to use. The designer is hosted separately from the Shopify storefront and its technical operation may involve the hosting provider.

Storage, security and retention

Information is held through Shopify and relevant service providers. We use reasonable administrative and technical measures appropriate to the store, but no online system is completely secure. We retain information only for as long as reasonably needed for orders, support, security, legal, tax and accounting purposes, then delete or de-identify it where practicable.

Access and correction

You may ask what personal information we hold about you or request a correction. Contact us through the Contact page. We may need to verify your identity and may refuse or limit a request where permitted by law, explaining the reason where required.

Privacy complaints

If you believe personal information has been mishandled, contact us with the relevant details. We will review the issue and respond after making reasonable inquiries. If the issue is not resolved, you may have the right to contact the Office of the Australian Information Commissioner or another relevant regulator.

Changes to this policy

We may update this policy when our services, providers or legal obligations change. The current version and last-updated date will be published on this page.