Returns, Faults and Order Issues
Nothing on this page is intended to exclude or limit rights and remedies that cannot be excluded under the Australian Consumer Law.
Faulty, damaged or incorrectly supplied items
If an item is faulty, arrives damaged, is materially different from its description or is not what was ordered, use the contact page and provide the order number, a description of the issue and clear photos where relevant.
The appropriate remedy depends on the circumstances and applicable consumer guarantees. It may include a repair, replacement or refund. Keep the item and packaging where safe to do so until return or disposal instructions are confirmed.
Missing items
Compare the parcel with the exact inclusions listed for the ordered variant. If something is missing, contact Pixology with the order number and a photo of everything received.
Change of mind
Do not send an item back without contacting Pixology first. Any change-of-mind option is separate from rights under the Australian Consumer Law and depends on the terms confirmed for the order. Return postage and item-condition requirements must be agreed before the return is sent.
Proof of purchase
An order confirmation, receipt or other reasonable proof of purchase may be requested so the order and item can be identified.
Start a request
Contact Pixology with the order number and details of the issue. Do not send payment-card information through the contact form.
General information about Australian consumer guarantees is available from the Australian Government business guidance.